Terms

We try to keep our Terms and Conditions as clear and easy to understand as possible, and give you all the information we can about your online transactions so that you understand and trust the whole process, from the moment you order to the day you get your delivery. It matters to us that your online shopping experience meets or even exceeds expectations. Please spend a couple of minutes of your time to read our Terms below. You will need to accept our Terms and Conditions each time you make an order.

All the different terms below (including prices, charges for services, availability, delivery times and returns policies) only apply to purchases made on this website www.thetubchairshop.co.uk

Our Contract With You

First of all, don't panic if you make an error during the order process, you can correct any mistakes right up until you complete the checkout process. Once you're happy everything is satisfactory and you've submitted your order you will then receive an email detailing your order and a receipt for your payment. This is when our contract with you begins.

Very occasionally we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on our website (e.g. the price, description or availability of a product you have ordered). If this is the case we may have to cancel your order, which we may do at any point up until we send you the goods, even if you have already received your Order Confirmation email. In the event of this transpiring you will receive a full refund of any charges already paid.

Our Prices and Payments

All of our prices are in UK pounds sterling. The total cost of your order will be the price of the products you order (which are inclusive of VAT), the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You'll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

Our Price Promise

We want you to be 100% satisfied with your tub chair purchase. To help ease your mind over any doubts you may have over purchasing online we offer the following peace of mind.

If you are unhappy with your tub chair purchase for any reason, you may return it to our warehouse within 14 days of delivery for a full no quibble refund.

These Terms Apply:
The price must be for a "like for like" product, ie. brand new and be inclusive of VAT and any delivery charges.
The price must be verifiable by ourselves, either via website or telephone.
We reserve the right not to uphold the price promise if doing so would result in making a loss.

Delivery


Our products come with varying lead times, please see each individual product page for up to date stock and/or availability.

All our deliveries are handled by an industry leading national carrier company, and will be delivered to your door between the hours of 8:00am and 6:00pm on a weekday of your choice.

If you need delivery on a weekend or a specific time of day please contact us, we will be happy to accommodate you if possible, a surcharge may apply depending on the requirements.

Regrettably our carriers cannot enter any property for insurance purposes, if you live in an apartment building or block of flats then the driver will only leave the box at the external entry door or with the porter if you have one. Please ensure you have someone on hand to assist you if you need it.

What To Do If You Don't Like Your Purchase

  • In the unlikely event you want to return your chair please ensure that you inform us in advance that you are returning it, we will then issue you with a returns number and address.
  • Items must be returned in their original box if possible. If on delivery the box is damaged beyond repair you may use another box to return your goods.
  • If you cannot source another box we will be happy to provide you with one, free of charge. We would need the carriage for the box to be paid though.
  • Ensure your box is securely wrapped and taped and is clearly labelled with your returns number and name.
  • Arrange for the goods to be returned to our warehouse, you can return them in person if you like.
  • Chairs which are not packaged properly or arrive back damaged will be refused by our warehouse and therefore returned to you, at your expense. Please ensure they are packed properly.
  • If no notification by phone, email or in writing has been received by us within 14 days of delivery, you will have been deemed to have accepted the goods.
  • All Money relating to your returned goods will be refunded within 28 days of receipt of goods into our warehouse.

What To Do If Your Goods Arrive Damaged

It's bad enough that your product arrives damaged or develops a fault, so we try to make our returns or repair procedure as painless as possible.

  • If your goods arrive faulty or are noticeably damaged, please refuse the delivery and inform us of the problem. We will then arrange for a new chair to be delivered as soon as is possible.
  • If the box looks intact at the time of delivery but the goods are internally faulty or damaged when opened, please follow the steps below.
  • Notify us that your goods are damaged, and details of the nature of the damage. Pictures would be preferred especially if the goods have been transit damaged.
  • Let us know your preference for either repairing the goods, replacing them or if would like a refund instead.
  • Please keep the original packaging as the goods will require repacking for the return trip when we collect them.
  • Items which are not adequately packaged at time of collection may be refused by the courier, and a charge of £25 may be levied to cover the cost of the failed collection.

You always have the option of an exchange or refund if your chair arrives damaged or a fault occurs within 14 days of delivery. If the fault with your product occurs within its guarantee period (12 months from delivery unless otherwise stated) we will offer you a prompt repair service. In some cases we may offer a replacement if a repair isn't possible, suitable or cost effective. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise 'as new' condition, complete with the original box and packaging.

Our Returns & Money Back Guarantee

We want you to be 100% satisfied with your tub chair purchase. To help ease your mind over any doubts you may have over purchasing online we offer the following peace of mind.

If you are unhappy with your tub chair purchase for any reason, you may return it to our warehouse within 14 days of delivery for a full no quibble refund.

The following exception applies: If the goods were special order to your own specification, then a 25% restocking fee will apply to cover our shipping and admin costs.

Items sold on this website are generally intended for normal domestic and consumer use (unless otherwise stated) and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

Our Website

We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

If you need any of these terms clarifying you can contact us on 01159 780 312.
The Tub Chair Shop, Unit 8 Midland Court, Nottingham, NG7 3FH

We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.